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Healthcare
Patient Appointment Assistant
Books, reschedules, and reminds — over chat or WhatsApp.
Book a demoWhat it does
Handles appointment requests end to end: checks doctor availability, books slots, sends reminders, and answers routine front-desk questions so reception staff can focus on patients.
How it works
- 1Patient messages on WhatsApp, web chat, or SMS in plain language.
- 2The agent identifies the department or doctor and checks live availability.
- 3It confirms the slot, sends a confirmation, and schedules reminders.
- 4Anything unclear, urgent, or clinical is handed to front-desk staff with the conversation attached.
Capabilities
- Book, reschedule, and cancel appointments from natural-language requests
- Send reminders and follow-ups on chat, SMS, or email
- Answer FAQs on timings, departments, fees, and visit prep
- Hand over to front-desk staff when a request needs a human
Example scenarios
- A patient asks for a cardiology slot next Tuesday evening and gets three options instantly.
- Reminders go out 24 hours and 2 hours before the visit, with one-tap reschedule.
- After-hours enquiries about timings and fees are answered without staff involvement.
Connects with
- HIS / scheduling system
- WhatsApp / SMS / email
- Google or Outlook calendar
Data it works with
- Doctor schedules
- Department and fee lists
- Patient contact details provided for booking
Expected outcomes
- Fewer no-shows
- Shorter call-centre queues
- 24/7 booking
Safeguards
- Does not give medical advice; urgent keywords trigger a handover to staff.
- Collects only the details needed to book an appointment.