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Education
Student Support Helpdesk
Fees, timetables, certificates — answered instantly.
Book a demoWhat it does
A single place for students to ask about fee dues, exam schedules, certificates, and campus services, with escalation to the right office when needed.
How it works
- 1Student signs in with institutional SSO and asks a question.
- 2The agent answers from FAQs or looks up the student's own records.
- 3If action is needed, it raises a ticket with the right department.
- 4Staff resolve the ticket and the student is notified.
Capabilities
- Answer FAQs on exams, fees, hostels, and certificates
- Look up a student's own status after SSO login
- Raise and track service tickets
- Route complex cases to the right department
Example scenarios
- Checking fee dues and the last payment date.
- Requesting a bonafide certificate and tracking its status.
- Finding the exam timetable and hall ticket steps.
Connects with
- Student information system / ERP
- Ticketing
- SSO
Data it works with
- FAQs and circulars
- Student record lookups (own data only)
- Ticketing system
Expected outcomes
- Fewer office walk-ins
- Faster resolution
Safeguards
- Students can only see their own information.
- Sensitive requests are escalated to staff.